Ticket Whisperer
Six AI agents take an IT support incident from first report all the way to closure.
- Status
- Prototype
- When
- Sep 2026
- Role
- Built at work
- Area
- Professional work
In plain English
Ticket Whisperer is a white-label workspace for support analysts. Six AI agents handle an IT incident from start to finish: intake, classification, knowledge-base retrieval, response drafting, email dispatch and monitoring until it closes. A confidence threshold decides whether a response goes out automatically or to an analyst first.
How it works
- Take in the incident and classify it.
- Retrieve relevant articles from the knowledge base.
- Draft a response, then send it automatically or route it to an analyst, depending on a confidence threshold.
- Dispatch the email and monitor the incident through to closure.
- Show a live agent activity log, each agent's reasoning, analytics and governance dashboards, and admin-set routing rules.